Privacy Policy

Last updated: April 18, 2026

ReelTour AI ("ReelTour," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a request, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

ReelTour AI is a content production service that transforms real estate listings into cinematic video and marketing content for licensed agents, brokers, and real estate professionals. You can contact us at any time using the information provided at the end of this policy.

2. Information We Collect

Information you provide directly

• Name, email address, phone number, and brokerage or company name when you complete our demo request form, book a consultation, or subscribe to a plan.
• Listing details you share with us, including MLS numbers, listing URLs, photos, videos, descriptions, and any other media you authorize us to process.
• Business information such as your license number, target market, and preferred deliverables.
• Payment information, which is processed by our third-party payment processor. We do not store full credit card numbers on our systems.
• Communications you send to us by email, messaging apps, or through the client portal.

Information collected automatically

• Device and usage data such as IP address, browser type, operating system, pages visited, referring URL, and timestamps.
• Cookies and similar technologies used to operate the site, remember preferences, and measure performance. You can control cookies through your browser settings.

Information from third parties

• Publicly available listing data from sources such as Zillow, Homes.com, and public MLS feeds, where permitted by those services' terms.
• Business contact information from enrichment providers (e.g., Apollo) when we conduct outbound outreach.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and deliver our content production services.
• Respond to inquiries, schedule consultations, and process subscription requests.
• Produce and deliver video, graphic, and written content you have requested.
• Send service-related communications, including order updates, receipts, and account notices.
• Send marketing communications (which you can opt out of at any time by using the unsubscribe link or contacting us directly).
• Improve our services, train and refine internal workflows, and develop new features.
• Comply with legal obligations, enforce our terms, and protect our rights and users.

4. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

Service providers and processors

We use trusted third-party service providers to operate our business. These providers are authorized to use your information only as needed to provide their services to us. They include:

• Supabase — database and authentication for our client portal.
• Formspree — secure intake of demo request form submissions.
• Calendly — scheduling consultations and discovery calls.
• Vercel — website hosting and content delivery.
• Stripe — payment processing (when subscriptions are activated).
• Google Fonts — typography delivery.
• Apollo.io — business contact enrichment for outbound communication.
• AI and production tools — we use AI-powered tools (such as image, video, and voice generation services) to produce deliverables. Listing content you share may be processed by these tools solely for the purpose of creating your requested deliverables.

Legal and safety

We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, the safety of users, or to investigate suspected fraud or misuse.

Business transfers

If ReelTour AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Listing media and deliverables may be retained in our systems for portfolio, quality, and training purposes unless you request deletion.

6. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal and operational retention requirements.
• Portability — request your information in a portable format.
• Objection and restriction — object to or request that we restrict certain processing activities.
• Marketing opt-out — unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of each email or by contacting us.

To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.

California residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect about you, the right to request deletion of that information, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell personal information and do not share it for cross-context behavioral advertising.

EU, UK, and other international users

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with data protection laws, you may have additional rights under those laws, including the right to lodge a complaint with a supervisory authority. Our legal bases for processing are consent, performance of a contract, legitimate interests, and compliance with legal obligations.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for licensed real estate professionals and are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember your preferences, and measure performance. You can disable cookies in your browser settings, but some parts of the site may not function properly as a result.

11. Outbound Communications and Unsubscribe

If you receive a marketing or outreach email from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at the address below. We honor opt-out requests promptly in accordance with CAN-SPAM and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. Your continued use of the services after any change constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

This policy is provided for transparency and does not constitute legal advice. For legal questions, please consult qualified counsel.